FAQs

How do I place an order?

Just send me an email outlining what you would like to order. My email is: anna_rachel@me.com

How much does it cost for delivery?

Postage & Packaging is free to the UK mainland only via Royal Mail 2nd Class signed for.

How long does it take to deliver?

Once I have made your item, it will take approximately three working days to deliver.

Where do you deliver to?

Currently, delivery is to UK addresses only. Please get in touch for overseas deliveries.

How long does it take to hand-make my item?

It will take approximately seven working days to hand-make your item. 

Can I contact you to discuss customisation?

Yes, please send me an email outlining your requirements.

Which frames are available?

At the moment for the small family trees I am using my most popular frame which is made from wood and is stained white. This measures 43cm x 33cm. See below example.

Can I return an item?

Unfortunately, as items are customised and made to order, this is not possible.

Are you available for craft fairs / school fairs? 

Yes, I am available to attend these in the Surrey area. Please email me to discuss.

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